Expired contract

Generative AI for customer contact - Enabling Phase

Details

Value
£133,875
Duration
2 months
Topic
General management consultancy services
Published
31 July 2025

Tender description

A 9-week project to build the foundations for a project to evaluate the effectiveness of Generative AI for three live use cases, in order to build robust evidence to support future investment

Timeline

  1. Completed: Award published31 July 2025
    Current notice
  2. Completed: Award date4 August 2025
  3. Completed: Contract expiry date6 October 2025

About the buyer

The Department for Environment, Food & Rural Affairs (DEFRA) is a ministerial department that also buys through agencies such as the Environment Agency, the Rural Payments Agency and the Animal and Plant Health Agency. DEFRA also procures goods and services through the Crown Commercial Service. Existing contracts and frameworks set up under the previous procurement regulations remain valid until they expire.

Over the past 5 years, most of DEFRA's contract awards have been in research and development, construction work and business services.

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