Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement
Details
- Buyer
- NHS England
- Published
- 30 July 2025
- Submission
- 20 August 2025
- Source
- uk:atamis:dhsc
Tender description
NHS England is looking to the market to comment on a draft specification for the project “The Future of Patient Feedback – A Roadmap for Measurement, Insight and Improvement”, and also understand the capacity and capability of the market to understand how this potential opportunity may be procured. We are asking potential providers to complete the Request for Information document included within the Documents section on this portal. Crucially, the programme will design a future feedback model that is accessible, inclusive, and reflective of the full diversity of patient health journeys. It will align with strategic enablers such as the NHS App and Federated Data Platform (FDP), and support implementation of the commitments set out in the NHS 10YHP.”
Timeline
- Completed: Tender published30 July 2025Current notice
- Completed: Submission date20 August 2025
About the buyer
NHS England runs the NHS in England, and buys as a central healthcare organisation with its own team of procurement professionals. Much of this procurement flows through framework agreements and the Crown Commercial Service. Seven regional teams support the commissioning of healthcare services across the country. The central commercial function that develops procurement strategy for the whole NHS sits here.
Clinical services are commissioned directly or through the Provider Selection Regime.
Over the past 5 years, most of NHS England's contract awards have been in education and training, health and social work, and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-england.gov |
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