Awarded contract

Care Navigator Services (BHR)

Details

Value
£202,500
Duration
3 years
Topic
Outpatient care services
Published
31 July 2025

Tender description

The service aims to: • Support adult patients with frailty and multiple long-term conditions to self-manage, ensuring they have maximum support at home, enabling choices and access to services in the community to achieve the best possible quality of life and independence • Have strong links with Emergency Departments, frailty units and frailty SDECs across Queen's Hospital, King George Hospital and Whipps Cross Hospital sites to support safe and effective discharge particularly for *pathway 0 patients • Utilising services across health, social care and voluntary sectors to self-manage • Support patients who are registered with a GP practice in Barking & Dagenham, Havering or Redbridge ## Contract award

Timeline

  1. Completed: Award date30 July 2025
  2. Completed: Award published31 July 2025
    Current notice
  3. Next: Contract expiry date31 March 2028in 17 months

About the buyer

NHS North East London ICB commissions healthcare services for seven London boroughs as an NHS integrated care board. Competitive tenders follow the ICB's own procurement policy, run as a clear and transparent process. North East London ICB hosts the NHS London Commercial Hub. The Hub runs procurement for four London ICBs and the NHS England regional team.

Any Qualified Provider arrangements, direct awards and non-competitive routes are also used alongside open tendering.

Over the past 5 years, most of NHS North East London ICB's contract awards have been in health and social work, IT services and public administration and defence.

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