Awarded contract

SYP - Sostenuto Sunrise Support and Maintenance

Details

Buyer: South Yorkshire Mayoral Combined Authority
Supplier(s): SUNRISE SOFTWARE LIMITED
Duration: 3 years
Topic: Software-related services
Published: 22 July 2025
Source: uk:find_a_tender

Tender description

This is a contact for South Yorkshire Police. The solution is an IT service management tool which has underpins the daily operations of the IT department. The system provides, ticketing, CRM, change management, incident management, problem management, SLA tracking and performance metrics for the department as well as providing a self-service portal for approx. 10,000 police officers and staff across SYP and HP ## Contract award

Timeline

Completed: Award published22 July 2025
Current notice
Completed: Award date22 July 2025
Next: Contract expiry date1 April 2028in 2 years

About the buyer

South Yorkshire Mayoral Combined Authority brings together Barnsley, Doncaster, Rotherham and Sheffield under an elected mayor, and buys as a local authority. Suppliers register free on the ProContract system, where the group lists as Sheffield City Region Mayoral Combined Authority. Contracts above a set value are advertised on Contracts Finder, with larger ones on Find a Tender. Public transport commissioning includes tram fleet and bus service contracts. Growth, infrastructure and skills programmes bring further tenders through the same portal. The Authority's Strategic Economic Plan sets transport and investment priorities through to 2040.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of the South Yorkshire Mayoral Combined Authority's contract awards have been in software and information systems, IT services and transport equipment.

Relevant CPV codes

72260000 · Software-related services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@south-yorkshire-mayoral-combined-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@south-yorkshire-mayoral-combined-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@south-yorkshire-mayoral-combined-authority.gov
Category Lead	+44 •••• ••••••	••••••••@south-yorkshire-mayoral-combined-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@south-yorkshire-mayoral-combined-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@south-yorkshire-mayoral-combined-authority.gov