Software Support & Maintenance for Sunrise ITSM
Details
- Supplier(s)
- SUNRISE SOFTWARE LIMITED
- Value
- £34,800
- Duration
- 11 months
- Topic
- Information technology services
- Published
- 23 July 2025
- Source
- uk:find_a_tender
Tender description
The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized. Following consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force's long-term strategic direction regarding IT service management and asset tracking solutions. Continuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request ## Contract award
Timeline
- Completed: Award published23 July 2025Current notice
- Completed: Award date23 July 2025
- Completed: Contract expiry date30 June 2026
About the buyer
The Police and Crime Commissioner for Lincolnshire is a blue light body that buys jointly with Lincolnshire Police's Chief Constable. A joint Commercial and Contract Management team runs day-to-day procurement for both organisations. National frameworks come through Bluelight Commercial's single supplier login, giving real-time access to police and fire tenders across England and Wales.
Over the past 5 years, most of The Police and Crime Commissioner for Lincolnshire's contract awards have been in software and information systems, transport equipment and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-lincolnshire.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-lincolnshire.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-lincolnshire.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-lincolnshire.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-lincolnshire.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-police-and-crime-commissioner-for-lincolnshire.gov |
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