Provision of Ticketing Retailing Equipment and Support Services at station locations.
Details
- Buyer
- Northern Trains Ltd
- Supplier(s)
- Fujitsu Services
- Topic
- Ticket-issuing machines
- Published
- 21 July 2025
- Source
- uk:find_a_tender
Tender description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment 'STARdesktop' and Support Services at station locations from 1st April 2026 until December 2026. Lot 1: Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026. This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.
Timeline
- Completed: Award published21 July 2025Current notice
- Completed: Award date31 July 2025
About the buyer
Northern Trains Ltd operates passenger rail services across the North of England as a publicly owned local transport organisation. DfT Operator has run the company since Northern returned to public ownership in March 2020.
Suppliers of safety-critical goods, works and services register on RISQS to gain audited status. A published pipeline lists upcoming tendering opportunities for engineering, construction and safety-critical projects each year.
Over the past 5 years, most of Northern Trains Ltd's contract awards have been in construction work, repair and maintenance and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northern-trains-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northern-trains-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northern-trains-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northern-trains-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northern-trains-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northern-trains-ltd.gov |
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