MBC-1098 Customer Relations Management System
Details
- Buyer
- East Northamptonshire District Council
- Supplier(s)
- IEG4 Limited
- Value
- £257,665
- Duration
- 3 years
- Published
- 22 July 2025
- Source
- uk:procontracts
Tender description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems – open API’s 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
Timeline
- Completed: Award published22 July 2025Current notice
- Completed: Award date19 December 2025
- Next: Contract expiry date31 December 2028in 2 years
About the buyer
East Northamptonshire District Council is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@east-northamptonshire-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@east-northamptonshire-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@east-northamptonshire-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@east-northamptonshire-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@east-northamptonshire-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@east-northamptonshire-district-council.gov |
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