IT Service Desk and People Portal
Details
- Buyer
- YPO
- Supplier(s)
- Set3 Solutions Ltd
- Value
- £146,358
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 25 July 2025
- Source
- uk:contracts_finder
Tender description
Internal YPO contract for the provision of IT service desk and HR people portal, where employees can raise tickets and issues.
Timeline
- Completed: Award date1 February 2023
- Completed: Award published25 July 2025Current notice
- Completed: Contract expiry date31 January 2026
About the buyer
YPO is a purchasing organisation owned and governed by a consortium of thirteen local authorities across Yorkshire and North West England. A joint committee of member councils oversees its work, meeting on a set timetable. Suppliers register through YPO's own tendering portal to compete for places on its framework agreements. Competitions span categories from ICT and energy to facilities, food and catering, and construction. Appointed suppliers then serve YPO's customer base of schools, councils and public bodies without further re-tendering. Surpluses return to member authorities and customers instead of outside shareholders, since YPO is self-funded.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of YPO's contract awards have been in software and information systems, financial and insurance services and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ypo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ypo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ypo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ypo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ypo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ypo.gov |
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