Expired contract

DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre Two (ISSC2 Framework Agreement)]

Details

Value
£403,702,858
Duration
12 years
Topic
Business and management consultancy and related services
Published
25 July 2025

Tender description

Lot 1: DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre 2 (ISSC2 Framework)] Provision of: 1. shared critical business support services including human resources, finance and accounts, payroll and procurement to Crown and other public sector bodies 2. ‘Transition Services’ to support the phased approach the exit from the shared business support services from the Contractor to the DWP (including any of the Service Recipients and/or to any Replacement Contractor(s)) in accordance with a new phased transition approach.

Timeline

  1. Completed: Award date1 November 2013
  2. Completed: Award published25 July 2025
    Current notice
  3. Completed: Contract expiry date31 October 2025

About the buyer

The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Larger contracts are advertised on Find a Tender, with suppliers registering through the Atamis eSourcing portal. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities. Commercial teams engage the market early through in-person and online supplier events.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.

Relevant CPV codes

  • 79400000 · Business and management consultancy and related services

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Decision makers

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