Iterating UC Targeted Case Review Digital Service
Details
- Supplier(s)
- Deloitte LLP
- Value
- £8,200,000
- Duration
- 2 years
- Topic
- Information technology services
- Published
- 14 July 2025
- Source
- uk:contracts_finder
Tender description
Tackling fraud and error and dealing with consequential debt remains a key priority for the Department and a major area of focus for Government and the National Audit Office. Within Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to several factors. Targeted Case Review (TCR) was introduced as an initiative to detect incorrectness, put it right and continue to learn to help prevent further overpayments. DWP require a team to continue iterating the end-to-end Digital service to help deliver the outcomes for TCR. This is currently a live digital service being used across both internal and Teleperformance agents. This service has been iterated to carry out full reviews of each element but has not been fully rolled out across all sites. This contract intends to enhance this service with further iterations to the end-to-end digital solution.
Timeline
- Completed: Award date12 June 2025
- Completed: Award published14 July 2025Current notice
- Next: Contract expiry date11 June 2027in 7 months
About the buyer
The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities.
Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov |
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