Expired contract

Quail-innovative healthcare risk management solution

Details

Value
£40,000
Duration
1 year
Topic
IT services: consulting, software development, Internet and support
Published
7 July 2025

Tender description

Quail is an AI-powered patient experience and safety analytics platform developed by Buckinghamshire Healthcare NHS Trust in partnership with Quantium. The system transforms unstructured patient feedback from complaints, PALS, and incidents into actionable insights by automatically identifying themes, trends, and improvement opportunities that manual methods miss.

Timeline

  1. Completed: Award date1 July 2025
  2. Completed: Award published7 July 2025
    Current notice
  3. Completed: Contract expiry date30 June 2026

About the buyer

Sussex Partnership NHS Foundation Trust delivers mental health, learning disability and neurodevelopmental services as an NHS healthcare trust across south east England. A dedicated procurement and contracting team manages contracts on the trust's behalf. Contracts above the threshold require bidders to complete the mandatory Crown Commercial Service Pre-Qualification Questionnaire.

Over the past 5 years, most of Sussex Partnership NHS Foundation Trust's contract awards have been in business services, construction work and IT services.

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Decision makers

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