Provision of Service Desk Software for West Midlands Fire Service
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £309,840
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 9 July 2025
- Source
- uk:contracts_finder
Tender description
Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service
Timeline
- Completed: Award date14 May 2025
- Completed: Award published9 July 2025Current notice
- Next: Contract expiry date13 May 2028in 2 years
About the buyer
West Midlands Fire Service is a blue light buyer covering fire and rescue for the West Midlands region. A dedicated Corporate Procurement section handles its buying, led by a Corporate Procurement Manager. Framework agreements with Crown Commercial Service and the Yorkshire Purchasing Organisation cover many contracts. Larger contracts need Fire Authority approval before a tender opens. Joint arrangements with neighbouring fire and rescue services and local authorities extend its buying power.
Over the past 5 years, most of West Midlands Fire Service's contract awards have been in transport equipment, software and information systems, and office and computing equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-midlands-fire-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-midlands-fire-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-midlands-fire-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-midlands-fire-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-midlands-fire-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-midlands-fire-service.gov |
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