Awarded contract

Digital Front Door

Details

Buyer: Financial Ombudsman Service
Supplier(s): Hippo Digital Ltd
Value: PHP 278,055
Topic: Computer-related professional services
Published: 8 July 2025
Source: uk:find_a_tender

Tender description

Development of a 'digital front door' prototype. Lot 1: Development of a 'digital front door' prototype.

Timeline

Completed: Award date30 May 2025
Completed: Award published8 July 2025
Current notice

About the buyer

Parliament set up Financial Ombudsman Service in 2001 to investigate complaints about financial businesses. Financial Ombudsman Service buys as a central government body. Framework agreements from the Government Commercial Agency and ESPO offer another route to market. Purchases range from building maintenance to professional consultancy. Suppliers must meet its security, data processing and equality standards.

Mini-competitions are run among suppliers on those frameworks.

Over the past 5 years, most of Financial Ombudsman Service's contract awards have been in IT services, business services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Commercial Director	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Category Lead	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov