Provision of Customer Information System (CIS) Support and Maintenance Services
Details
- Supplier(s)
- Worldline IT Services UK Limited
- Value
- £747,413
- Duration
- 2 years
- Topic
- Industry specific software package
- Published
- 2 July 2025
- Source
- uk:find_a_tender
Tender description
Worldline provide Customer Information System (CIS) Support and Maintenance Services: (a) provision of the Helpdesk; (b) provision of the Preventative Maintenance; (c) provision of the Corrective Maintenance; (d) provision of the Data Feeds; (e) provision of Reports; (f) retention of the Records; ## Contract award
Timeline
- Completed: Award published2 July 2025Current notice
- Completed: Award date2 July 2025
- Next: Contract expiry date30 June 2027in 8 months
About the buyer
Great Western Rail (FirstGroup) is a train operating company that runs GWR passenger services. The legal entity named on its tender notices is First Greater Western Limited, trading as GWR. Older GWR tenders pointed bidders to procurement.gwr.com for documents. Framework notices have covered station signage, furniture and construction works. Further notices cover rolling stock supply. Preliminary market engagement notices invite suppliers to talk before a tender, as for catering and logistics.
Over the past 5 years, most of Great Western Rail's contract awards have been in transport equipment, repair and maintenance and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@great-western-rail-firstgroup.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@great-western-rail-firstgroup.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@great-western-rail-firstgroup.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@great-western-rail-firstgroup.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@great-western-rail-firstgroup.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@great-western-rail-firstgroup.gov |
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