Awarded contract

GB-Glasgow: 2025-TR-0020 RightAnswers Knowledgebase

Details

Value
£214,130.54
Duration
2 years
Topic
IT services: consulting, software development, Internet and support
Published
30 June 2025

Tender description

The system is critical to SLC and how we manage both the assess to pay and repayment processes. It enables the onboarding and training of new starters and ensures we have the capability to provide information and guidance to all front-line staff to successfully manage the range and complexity of products available to our customers. The changing nature of policies around these products makes a workable knowledge system vital to be able to meet the needs of our customers.

Timeline

  1. Completed: Award date15 June 2025
  2. Completed: Award published30 June 2025
    Current notice
  3. Next: Contract expiry date14 June 2027in 8 months

About the buyer

Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Contracts above the regulated threshold are advertised on Find a Tender. Suppliers register through the Central Digital Platform to bid for covered procurements. A forward pipeline lists upcoming opportunities ahead of the largest contracts. Delivery partners have joined through a technology transformation procured by competitive tender.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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