Awarded contract

COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service

Details

Buyer: Coventry City Council
Supplier(s): Citizens Advice South Derbyshire and City t/a One Advocacy
Value: POUND STERLING (GBP) 532,921
Duration: 3 years
Published: 1 July 2025
Source: uk:coventrysolihullwarwickshirecouncil

Tender description

Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS). The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.

Timeline

Completed: Award published1 July 2025
Current notice
Completed: Award date1 July 2025
Next: Contract expiry date30 June 2028in 2 years

About the buyer

Coventry City Council is a local authority serving the city of Coventry, with its own procurement service. The three councils have run this joint tendering system since 2010. That national route has applied since the Procurement Act 2023 took effect in February 2025.

Over the past 5 years, most of Coventry City Council's contract awards have been in IT services, health and social work and construction work.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@coventry-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@coventry-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@coventry-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@coventry-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@coventry-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@coventry-city-council.gov