Contact Centre Support
Details
- Supplier(s)
- TTEC (UK) Solutions Limited
- Value
- £65,125
- Duration
- 1 year
- Topic
- Networking, Internet and intranet software package
- Published
- 24 June 2025
- Source
- uk:contracts_finder
Tender description
The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre. The services includes: • Client Success Management • Incident Management • Platform adoption hours
Timeline
- Completed: Award date1 April 2025
- Completed: Award published24 June 2025Current notice
- Completed: Contract expiry date31 March 2026
About the buyer
Coventry City Council is a local authority serving the city of Coventry, with its own procurement service. The three councils have run this joint tendering system since 2010. That national route has applied since the Procurement Act 2023 took effect in February 2025.
Over the past 5 years, most of Coventry City Council's contract awards have been in IT services, health and social work and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov |
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