AT1368 Telephony and Contact Centre Services

About the buyer

Luton Council is a local authority, and a dedicated procurement team supports departments across the council to buy goods, services and works. All tenders are advertised and run through Procontract, the council's e-tendering portal. Suppliers register on Procontract and are automatically invited to tender for the council's contracting opportunities. Registration details must match Companies House records and describe services on offer. The council focuses on local supply chains and jobs and skills markets within its contracts, encouraging local sub-contractors, local recruitment and apprenticeships. Purchasing follows the council's standing orders and the Public Contract Regulations 2015.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Luton Council's contract awards have been in software and information systems, construction work and IT services.