Awarded contract

Reference - BTNS302100 - BT Five9 Cloud Contact Centre

Details

Value
£950,000
Duration
5 years
Topic
Telecommunications network
Published
10 June 2025

Tender description

Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C Year 1 - £216,000 Year 2 to Year 5 - £180,000 annually Approx Lifetime Value - £950,000 - £1.1M ## Contract award

Timeline

  1. Completed: Award date1 June 2025
  2. Completed: Award published10 June 2025
    Current notice
  3. Next: Contract expiry date26 June 2030in 4 years

About the buyer

Cambridgeshire Community Services NHS Trust was a community health trust based in St Ives. The trust provided health visiting, school nursing and speech and language therapy. On 1 April 2026 the trust merged into East of England Community Health and Care NHS Trust.

Several clinical services were awarded directly under the Provider Selection Regime.

Over the past 5 years, most of Cambridgeshire Community Services NHS Trust's contract awards have been in health and social work, business services and printed matter.

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