PR2355 - Digital Ombudsman
Details
- Supplier(s)
- Reply Limited
- Value
- £12,100,000
- Duration
- 4 years
- Topic
- Software programming and consultancy services
- Published
- 11 June 2025
- Source
- uk:contracts_finder
Tender description
The contract is for the provision and support of a Digital Ombudsman cloud platform for the Public Service Ombudsman. It covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support.
Timeline
- Completed: Award published11 June 2025Current notice
- Completed: Award date1 October 2026
- Next: Contract expiry date30 September 2030in 4 years
About the buyer
Parliamentary and Health Service Ombudsman investigates complaints about UK government departments and NHS services in England. The Ombudsman is independent of government and accountable to Parliament. Headcount sits between 250 and 499 people, with a base in Manchester. Buying is done as a central government organisation. Smaller purchases are made from written quotes or a priced catalogue. Larger contracts go through frameworks or formal tenders.
Over the past 5 years, most of Parliamentary and Health Service Ombudsman's contract awards have been in business services, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@parliamentary-and-health-service-ombudsman.gov |
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