Awarded contract

PR2247 - PPM Tool

Details

Supplier(s)
KIVUE LIMITED
Value
£107,688
Duration
4 years
Topic
Software package and information systems
Published
11 June 2025

Tender description

The tool should support practitioners in tracking the progress and status of their Change Initiatives, facilitating governance, including escalations, while allowing them to update once for reporting in multiple formats. The tool should provide centralised dashboards and reporting tools that enhance real-time insights into project statuses and the balancing of priority vs capacity. Insofar as possible, we are looking to automate reporting, document creation, and status updates. The aim is to reduce inefficiencies and inconsistencies due to manual processes. Another critical capability is the management of dependencies between work pieces and organisational constraints. The tool must be compatible with existing Microsoft tooling in PHSO.

Timeline

  1. Completed: Award date26 March 2025
  2. Completed: Award published11 June 2025
    Current notice
  3. Next: Contract expiry date25 March 2029in 2 years

About the buyer

Parliamentary and Health Service Ombudsman investigates complaints about UK government departments and NHS services in England. The Ombudsman is independent of government and accountable to Parliament. Headcount sits between 250 and 499 people, with a base in Manchester. Buying is done as a central government organisation. Smaller purchases are made from written quotes or a priced catalogue. Larger contracts go through frameworks or formal tenders.

Over the past 5 years, most of Parliamentary and Health Service Ombudsman's contract awards have been in business services, software and information systems and IT services.

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