People Services Target Operating Model (TOM)
Details
- Buyer
- NHS England
- Supplier(s)
- KPMG LLP
- Value
- £750,000
- Duration
- 11 months
- Topic
- Health services
- Published
- 9 June 2025
- Source
- uk:contracts_finder
Tender description
To standardise, automate, and consolidate the NHS people services through the development of a Strategic Outline Business Case (SOC) and a Target Operating Model (TOM) options appraisal. This initiative aims to address the current fragmented and highly transactional nature of HR services across NHS providers, where inefficiencies such as duplication, manual processes, and a lack of technology use result in reduced productivity, poor staff experience, and increased operational costs.
Timeline
- Completed: Award date29 April 2025
- Completed: Award published9 June 2025Current notice
- Completed: Contract expiry date31 March 2026
About the buyer
NHS England runs the NHS in England, and buys as a central healthcare organisation with its own team of procurement professionals. Much of this procurement flows through framework agreements and the Crown Commercial Service. Seven regional teams support the commissioning of healthcare services across the country. The central commercial function that develops procurement strategy for the whole NHS sits here.
Clinical services are commissioned directly or through the Provider Selection Regime.
Over the past 5 years, most of NHS England's contract awards have been in education and training, health and social work, and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-england.gov |
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