Awarded contract

Enhanced Recovery Worker Service

Details

Buyer: NHS Norfolk & Waveney Integrated Care Board
Supplier(s): Norwich and Central Norfolk Mind
Value: £2,311,471
Topic: Health services
Published: 9 June 2025
Source: uk:find_a_tender

Tender description

The service was originally awarded following an Expression of Interest. The Recovery Workers are first contact practitioners and referral is made from care navigators within the PCN. An initial face to face meeting with the service user establishes their goals regarding support and establishes the recovery journey for each individual, following the biopsychosocial model. The service operates during standard PCN network operating hours and also supports family and carers by providing advice. Lot 1: The service was originally awarded following an Expression of Interest. The Recovery Workers are first contact practitioners and referral is made from care navigators within the PCN. An initial face to face meeting with the service user establishes their goals regarding support and establishes the recovery journey for each individual, following the biopsychosocial model. The service operates during standard PCN network operating hours and also supports family and carers by providing advice. Norfolk & Waveney ICB intend to award a contract to an existing provider following PSR direct award process C. The lifetime value of the contract is £2,311,471 This service will run from 1st July 2025 to 31st July 2026 across Norfolk & Waveney ICB area.

Timeline

Completed: Award published9 June 2025
Current notice
Completed: Award date9 June 2025

About the buyer

NHS Norfolk and Waveney Integrated Care Board planned and commissioned NHS services for its area until 1 April 2026. That day the board was abolished and NHS Norfolk and Suffolk Integrated Care Board took over its planning and commissioning functions. The NHS Standard Contract, mandated by NHS England, is used for healthcare services excluding primary care.

Over the past 5 years, most of NHS Norfolk and Waveney Integrated Care Board's contract awards have been in health and social work, IT services and business services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-norfolk-waveney-integrated-care-board.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-norfolk-waveney-integrated-care-board.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-norfolk-waveney-integrated-care-board.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-norfolk-waveney-integrated-care-board.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-norfolk-waveney-integrated-care-board.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-norfolk-waveney-integrated-care-board.gov