Talkative Enterprise Platform Licence - Direct Award via CCS RM6116
Details
- Supplier(s)
- Maintel Europe Ltd
- Value
- £26,699.55
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 5 June 2025
- Source
- uk:contracts_finder
Tender description
Renewal of annual Talkative enterprise licence to allow Customer Service and frontline digital interactivity to continue for DCC customers. In order to ensure continuity with the existing infrastructure, a direct award via CCS has been identified as the preferred RtM.
Timeline
- Completed: Award date22 May 2025
- Completed: Award published5 June 2025Current notice
- Completed: Contract expiry date21 May 2026
About the buyer
Durham County Council delivers local government services across County Durham, and buys as a local authority with its own corporate procurement team. Tenders and quotations are handled through the NEPO OPEN Portal, the council's online etendering system. Larger opportunities also appear on the government's Find a Tender Service under the Procurement Act 2023. Durham is one of twelve north-east councils sourcing goods and services through the North East Procurement Organisation. Specialist professional services can be sourced through the Bloom NEPRO framework across nineteen categories. The council also procures on behalf of additional public bodies beyond Durham itself.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Durham County Council's contract awards have been in health and social work, construction work and transport equipment.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@durham-county-council.gov |
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