CRM and Loyalty Agency Services
Details
- Value
- £2,000,000
- Topic
- Advertising and marketing services
- Published
- 5 June 2025
- Submission
- 7 July 2025
- Source
- uk:find_a_tender
Tender description
This project relates to acquiring a new dedicated digital agency to predominantly support creative and strategic thinking for CRM (customer relationship management) and Loyalty Services
Timeline
- Completed: Tender published5 June 2025Current notice
- Completed: Submission date7 July 2025
About the buyer
Avanti West Coast is the trading name of First Trenitalia West Coast Rail Limited, a FirstGroup and Trenitalia company. The operator runs 16 railway stations directly and provides train services to many destinations. Its requirements are set by the Department for Transport through the National Rail Contract. The procurement team checks suppliers on their safety credentials and capabilities. Recent tenders have covered station cleaning, catering, uniforms and estate management.
Over the past 5 years, most of Avanti West Coast's contract awards have been in business services, real estate services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov |
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