Workflow Automation and Business Process Integration Platform
Details
- Supplier(s)
- SERVICENOW UK LIMITED
- Value
- £2,062,722.81
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 22 May 2025
- Source
- uk:find_a_tender
Tender description
The University of Birmingham has been using the ServiceNow platform since 2011, with the technology now profoundly integrated across the university's operations used by IT, HR, Finance, Legal and a multitude of other areas of the University for various request fulfilments and issue troubleshooting. The platform supports multiple business-critical functions through core modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Human Resource Service Delivery (HRSD), as well as several bespoke custom applications developed to meet specific organisational needs. This renewal will ensure continuity of services, access to support and updates, and the ability to scale and optimise usage based on future requirements. Given the University of Birmingham's long-standing investment in and integration with the ServiceNow platform, renewing the ServiceNow subscription is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives. ## Contract award
Timeline
- Completed: Award published22 May 2025Current notice
- Completed: Award date22 May 2025
- Next: Contract expiry date30 July 2028in 2 years
About the buyer
University of Birmingham is a higher education organisation whose central Procurement Division buys on behalf of its colleges, departments and professional services. Framework agreements arranged through regional consortia set fixed terms, service levels and pricing, and a purchase is committed only once an order is placed. The University also runs its own Build Higher Framework for construction projects, appointing five approved contractors to deliver against it. Suppliers register on the University's in-tend portal to view and respond to live tenders. Sustainable procurement principles apply across all University purchasing, covering carbon reduction and ethical supply chains.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of University of Birmingham's contract awards have been in business services, software and information systems and research and development.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-birmingham.gov |
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