Provision of a Local Healthwatch Service

Tender description

Local Healthwatch The aim of local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Local Healthwatch are funded by and accountable to local authorities. Their statutory functions are: 1. Promoting and supporting the involvement of local people in the commissioning, the provision and scrutiny of local care services 2. Enabling local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved. 3. Obtaining the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known, sharing these reports with commissioners and to relevant strategic boards( e.g such as but not limited to St Helens People's Board) 4. Making reports and recommendations about how local care services could or ought to be improved within an overall framework that recognises financial constraints. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services and shared with Healthwatch England 5. Providing advice and information about access to local care services so choices can be made about local care services. 6. Formulating views on the standard of provision and whether and how the local care services could and ought to be improved; and sharing these views with Healthwatch England and local authority commissioners. 7. Making recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues. 8. Providing Healthwatch England with the intelligence and insight it needs to enable it to perform effectively. Lot 1: Direct Award as after testing the market no suitable providers were available.