FCDO Contact Centre Services & Support
Details
- Supplier(s)
- GAMMA NETWORK SOLUTIONS LIMITED
- Value
- £659,382.4
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 15 May 2025
- Source
- uk:contracts_finder
Tender description
Support services and associated application for the delivery of licences and enhancement of the operations in support of the the FCDO global Contact Centres.
Timeline
- Completed: Award date8 May 2025
- Completed: Award published15 May 2025Current notice
- Next: Contract expiry date7 May 2027in 6 months
About the buyer
The Foreign, Commonwealth and Development Office is a ministerial department that buys through its own Commercial Directorate. Four category teams cover programme delivery, estates and security, digital and technology, and corporate services. The department runs its own frameworks, such as the Global Development Delivery Framework, and dynamic purchasing systems for construction and global facilities management.
A commercial pipeline is updated every quarter.
Over the past 5 years, most of the Foreign, Commonwealth and Development Office's contract awards have been in business services, transport equipment and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov |
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