Alvaria Cloud Contact System Extension
Details
- Buyer
- The Open University
- Supplier(s)
- Academia Ltd
- Value
- £2,285,495.04
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 13 May 2025
- Source
- uk:contracts_finder
Tender description
Alvaria Cloud Education call centre software, contact centre services and systems.
Timeline
- Completed: Award published13 May 2025Current notice
- Completed: Award date1 February 2026
- Next: Contract expiry date31 January 2029in 2 years
About the buyer
The Open University is a higher education provider that runs procurement under the Procurement Act 2023 through its own procurement service. Tender opportunities are advertised on Find a Tender and managed through the university's Intend e-tendering portal. Southern Universities Purchasing Consortium membership gives access to a shared framework used across UK universities. Lower-value purchases can go through a Direct Request for Quote instead of a full tender. A business team advises organisations on the most suitable procurement route before a contract begins. Purchase orders and supplier invoices route through the SAP Ariba Business Network.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of The Open University's contract awards have been in business services, software and information systems and education and training.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-open-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-open-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-open-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-open-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-open-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-open-university.gov |
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