C1259 – Consumer Research and Consultation
Details
- Buyer
- NI Water
- Topic
- Research and development services and related consultancy services
- Published
- 7 January 2025
- Submission
- 4 February 2025
- Source
- uk:ni-etenders
Tender description
NI Water are required to undertake an Omnibus survey annually to determine consumer satisfaction, based on a representative sample of NI Consumers and to include consumers who contact/don’t contact NI Water to report service issues or request services. This will also measure the awareness of NI Water’s Customer Care Register. On occasion NI Water may require ad-hoc research including, but not limited to, reputational research, behavioural research, customer behaviours and views. Please refer to Appendix 1 - Specifciation for further information
Timeline
- Completed: Tender published7 January 2025Current notice
- Completed: Submission date4 February 2025
About the buyer
NI Water runs water and sewerage services across Northern Ireland as a central government-owned firm. Major buys include energy, chemicals, analytical services, fleet and ICT equipment. Procurement follows the Utilities Contracts Regulations. Capital and repair contracts run under the NEC4 suite of contracts. Operational Procurement handles goods and services across twelve categories. Capital Works Procurement runs the Capital Investment Programme through frameworks or open tender.
Over the past 5 years, most of NI Water's contract awards have been in repair and maintenance, transport equipment and industrial machinery.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ni-water.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ni-water.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ni-water.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ni-water.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ni-water.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ni-water.gov |
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