Microsoft Unified Enterprise Support
Details
- Buyer
- Welsh Government
- Supplier(s)
- Microsoft Ltd
- Topic
- System and support services
- Published
- 29 April 2025
- Source
- uk:sell2wales
Tender description
The Welsh Ministers have awarded a contract to provide Microsoft Unified Support services for the HWB educational platform. This support will enhance the platform's operational efficiency, security, and resilience, ensuring a robust and reliable digital environment for educational purposes across Wales. The services include personalised engagements, proactive and reactive support, value acceleration services, and mission-critical technical assistance.
Timeline
- Completed: Award date26 March 2025
- Completed: Award published29 April 2025Current notice
About the buyer
The Welsh Government is the devolved government for Wales and buys as a central government body through its Corporate Procurement Services team. That team advises departments on procurement and supports larger tenders. Commercial Procurement ICT handles digital contracts and lets ICT frameworks for the Welsh public sector. Welsh Government Commercial Delivery, formerly the National Procurement Service, builds national frameworks with councils and the Welsh NHS. They are listed on the Wales Collaborative Procurement Hub on Sell2Wales. Welsh contracting authorities' notices appear on Sell2Wales and the Central Digital Platform, with pipelines of larger future contracts.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Welsh Government's contract awards have been in business services, research and development and architectural and engineering services.
Relevant CPV codes
- 72250000 · System and support services
- 72253000 · Helpdesk and support services
- 72253200 · Systems support services
- 72254000 · Software testing
- 72261000 · Software support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@welsh-government.gov |
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