Housing Services & Resident Engagement
Details
- Supplier(s)
- Kwest Research Ltd
- Value
- £610,594
- Duration
- 3 years
- Topic
- Survey services
- Published
- 23 April 2025
- Source
- uk:contracts_finder
Tender description
This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst social housing tenants and leaseholders in the City of Westminster. The successful supplier will be required to carries out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data on performance and satisfaction from social housing tenants and leaseholders, as well as high level insight into key/current issues. The data will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.
Timeline
- Completed: Award date1 April 2025
- Completed: Award published23 April 2025Current notice
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
Westminster City Council is a London local authority that centralised procurement into a dedicated department in 2020. Larger contracts run through open procedures, restricted tendering, or frameworks and dynamic markets. The council commissions adults' and children's services with the Royal Borough of Kensington and Chelsea under a bi-borough arrangement. A Contract Management Framework, refreshed in November 2023, governs awarded contracts.
Over the past 5 years, most of Westminster City Council's contract awards have been in health and social work, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@westminster-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@westminster-city-council.gov |
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