Microsoft Enterprise Support
Details
- Buyer
- Welsh Government
- Supplier(s)
- Softcat PLC
- Topic
- System and support services
- Published
- 16 April 2025
- Source
- uk:sell2wales
Tender description
The Welsh Government has awarded a contract for comprehensive Microsoft support services to enhance its IT infrastructure and ensure the seamless operation of its Microsoft products and services. The contract includes 2nd and 3rd line reactive support for all commercial Microsoft products and Online Services used by the Welsh Government, such as the full suite of Microsoft products, Office 365 licensing, and virtual products hosted in Azure.
Timeline
- Completed: Award date17 March 2024
- Completed: Award published16 April 2025Current notice
About the buyer
The Welsh Government is the devolved government for Wales and buys as a central government body through its Corporate Procurement Services team. That team advises departments on procurement and supports larger tenders. Commercial Procurement ICT handles digital contracts and lets ICT frameworks for the Welsh public sector. Welsh Government Commercial Delivery, formerly the National Procurement Service, builds national frameworks with councils and the Welsh NHS. They are listed on the Wales Collaborative Procurement Hub on Sell2Wales. Welsh contracting authorities' notices appear on Sell2Wales and the Central Digital Platform, with pipelines of larger future contracts.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Welsh Government's contract awards have been in business services, research and development and architectural and engineering services.
Relevant CPV codes
- 72250000 · System and support services
- 72251000 · Disaster recovery services
- 72253000 · Helpdesk and support services
- 72253200 · Systems support services
- 72611000 · Technical computer support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@welsh-government.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@welsh-government.gov |
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