Awarded contract

Tender for the provision of the emergency out of hours telephone answering service - Herefordshire Council

Details

Value
£90,960
Duration
2 years
Topic
Telephone switchboard services
Published
2 April 2025

Tender description

Herefordshire Council is seeking to appoint a supplier to deliver the emergency out of hours telephone answering service, including evenings, weekends and bank holidays.\r The council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. \r The service will commence on 31 March 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to 24 months, subject to further internal governance, budget approval and satisfactory Supplier performance.\r Additional information: Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

Timeline

  1. Completed: Award published2 April 2025
    Current notice
  2. Completed: Award date2 April 2025
  3. Next: Contract expiry date31 March 2027in 6 months

About the buyer

Herefordshire Council is the local authority for the county of Herefordshire, procuring through its own commissioning framework. Suppliers register free of charge on Supplying the South West, the council's electronic procurement and tendering portal. Contracts below a set value invite at least three local suppliers to tender directly for the work. Larger contracts follow a formal tendering process, governed by the Procurement Act 2023 and its regulations. The largest opportunities are also advertised nationally through the Find a Tender Service. Bidders above the relevant threshold must register separately on the Central Digital Platform to take part.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Herefordshire Council's contract awards have been in construction work, software and information systems and architectural and engineering services.

Relevant CPV codes

  • 64214200 · Telephone switchboard services
  • 79510000 · Telephone-answering services

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Decision makers

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