Annual Support Service for the Complaints Case Management System
Details
- Supplier(s)
- ROL Solutions Ltd
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 31 March 2025
- Source
- uk:find_a_tender
Tender description
The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker. ## Contract award
Timeline
- Completed: Award published31 March 2025Current notice
- Completed: Award date31 March 2025
- Completed: Contract expiry date31 March 2026
About the buyer
Surrey County Council buys as a local government organisation, with procurement led by its own Director of Procurement. Suppliers register on the Proactis Supplier Network, the e-sourcing portal used for major tenders and requests for quotation. Registered suppliers can express interest and submit bids for live opportunities directly through that portal. The same Proactis system manages contracts, purchase orders and invoices once a contract is awarded. Larger procurements are advertised through the Find a Tender service under the Procurement Act 2023. The Surrey-i website separately lists the council's live contracts register for suppliers to check ongoing work.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Surrey County Council's contract awards have been in transport services, architectural and engineering services and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@surrey-county-council.gov |
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