714523452 - SPISN/0308 Enterprise Service Model - Information Technology Service Management
Details
- Buyer
- Ministry of Defence
- Value
- £45,000,000
- Published
- 3 April 2025
- Submission
- 1 April 2026
- Source
- uk:bravosolution
Tender description
Enterprise Service Model - Information Technology Service Management The provision of Information Technology Service Management (ITSM) to support, sustain and evolve a holistic IT Service Management wrap across the Enterprise. This covers all elements of Service Management practices (ITIL 4). Further, it is to optimise the technical architecture of the existing ITSM tooling – Service Now, to introduce capabilities such as low-code development, support for the SIAM/MSI model, and the development of a common services data model. Ultimately, our North Star aims to achieve true IT Service Management (ITSM) AI through automation and self-service, enhancing efficiency and user satisfaction. The main aims are to deliver collaborative working across partners, to drive improvements across user experience and efficiency across the enterprise.
Timeline
- Completed: Tender published3 April 2025Current notice
- Completed: Submission date1 April 2026
About the buyer
The Ministry of Defence is a ministerial department that runs its acquisition and procurement activity through a dedicated commercial function, led by the Director Commercial. Defence Equipment & Support buys, supports and supplies equipment such as jets, warships and armoured vehicles for the armed forces. Many purchasing agreements sit on the MOD Framework Library, its central list of framework routes to market.
Over the past 5 years, most of the Ministry of Defence's contract awards have been in IT services, architectural and engineering services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ministry-of-defence.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ministry-of-defence.gov |
Related topics
Topics related to 714523452 - SPISN/0308 Enterprise Service Model - Information Technology Service Management, ranked by notice volume.
- 2,064£64.8bn
- 1,403£123.9bn
- 28,043£1.7tn
- 5,883£544.9bn
Related buyers
Buyers similar to Ministry of Defence.
- 825£128.8bn
- 738£1.6bn
- 678£160.4bn
- 505£11.8bn
- 409£8.7bn
- 394£1.6bn
- 325£1.2bn
- 290£1.6bn
- 289£612.2m
- 241£220.2bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.