Telecare Digital Receiving Centre
Details
- Supplier(s)
- TUNSTALL HEALTHCARE (UK) LIMITED
- Value
- £62,962
- Duration
- 2 years
- Published
- 24 March 2025
- Source
- uk:procontracts
Tender description
The aim is to procure a call Centre software that can be used by our in-house team to handle calls, alarms, and notifications from existing telecare devices out in the county. In line with the software, it must host a database management system that stores user profiles securely and be effectively kept up to date so call handlers have access to the most up to date information while dealing with emergencies. The system should provide the team with detailed analytics and reporting to be able to measure response times and produce operational and compliance reporting. Keywords: Telecare, software, Cloud Based
Timeline
- Completed: Award published24 March 2025Current notice
- Completed: Award date25 June 2025
- Next: Contract expiry date24 June 2027in 7 months
About the buyer
Northumberland County Council delivers local government services across Northumberland and buys as a local authority through its procurement team. Open also carries procurement opportunities from regional local authorities across the North East.
Over the past 5 years, most of Northumberland County Council's contract awards have been in construction work, software and information systems and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov |
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