Provision of Independent Advice and Development Support to customers in South Lanarkshire
Details
- Supplier(s)
- Tenants Information Service
- Value
- £256,639
- Topic
- Customer services
- Published
- 12 March 2025
- Source
- uk:find_a_tender
Tender description
South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes. Lot 1: Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST). Additional information: Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability
Timeline
- Completed: Award date27 November 2024
- Completed: Award published12 March 2025Current notice
About the buyer
South Lanarkshire Council runs local government services from Hamilton as a local authority with its own procurement team. Every contract opportunity is advertised on Public Contracts Scotland, the national portal for Scottish public bodies. Lower-value work runs through PCS Quick Quote, while larger contracts move to PCS-Tender. Dynamic purchasing systems and procured services arrangements keep routes open for ongoing sourcing, particularly in social care. A two-year procurement plan sets out upcoming opportunities each year. The published contract register lists awarded contracts and framework agreements. No approved supplier list exists, so any business can bid.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of South Lanarkshire Council's contract awards have been in IT services, health and social work and education and training.
Relevant CPV codes
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-lanarkshire-council.gov |
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