Closed tender

CRM System (FCR)

Details

Published
10 March 2025
Submission
11 July 2025

Tender description

Provision of Force Control Room Solutions (User Journey, Citizen portal & Customer Relationship Management) The intention is to award a maximum of three Regional wide contracts, one for each of the 3 elements of the Force Control Room solution; • Lot 1 User Journey • Lot 2 Citizen Portal • Lot 3 Customer Relationship Management

Timeline

  1. Completed: Tender published10 March 2025
    Current notice
  2. Completed: Submission date11 July 2025

About the buyer

7F Commercial Services buys for seven police forces across eastern England, covering the full contract lifecycle from sourcing to expiry. Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Kent, Norfolk and Suffolk pool their commercial teams into this single function. Contracts above the UK threshold are also published through these routes.

Over the past 5 years, most of 7F Commercial Services's contract awards have been in waste, cleaning and environmental services.

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Decision makers

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