Complaints Handling Satisfaction Survey
Details
- Supplier(s)
- MEL Research Limited
- Value
- £108,284
- Duration
- 4 years
- Topic
- Survey services
- Published
- 13 March 2025
- Source
- uk:contracts_finder
Tender description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Timeline
- Completed: Award published13 March 2025Current notice
- Completed: Award date24 March 2025
- Next: Contract expiry date31 March 2029in 2 years
About the buyer
The Office of Rail and Road is a non-ministerial department that regulates Britain's railways, monitors the roads network, and buys through a central procurement team. Smaller purchases need one quote or three written quotes, depending on value. A published policy commits the department to encouraging and supporting small and medium-sized businesses.
Over the past 5 years, most of the Office of Rail and Road's contract awards have been in business services, architectural and engineering services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-rail-and-road.gov |
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