Awarded contract

Social Listening and Audience Listening Tool

Details

Value
£84,000
Duration
2 years
Topic
Software package and information systems
Published
5 March 2025

Tender description

Procurement of a social listening tool to continue to gain valuable insights from social and digital media content that is available in the public domain to inform our communications and policy work.

Timeline

  1. Completed: Award date6 February 2025
  2. Completed: Award published5 March 2025
    Current notice
  3. Next: Contract expiry date5 February 2027in 4 months

About the buyer

Water Services Regulation Authority, known as Ofwat, is the economic regulator for the water and sewerage industry in England and Wales. A professional procurement function supports contract managers across the organisation with day-to-day purchasing decisions. Ofwat runs open competitions rather than working from a preferred supplier list, seeking quotations or full tenders for most purchases. Opportunities are advertised through the myTenders portal, with larger contracts also listed on Find a Tender. Contracts Finder carries the same notices, part of an effort to widen participation from small and medium-sized firms. Ofwat aims to pay all suppliers within 30 days of a valid invoice.

£434bn was the total UK public sector procurement spend in FY 2025/26.

Over the past 5 years, most of Ofwat's contract awards have been in business services, architectural and engineering services and IT services.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

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