Contact Centre Solution 2025-29
Details
- Topic
- System and support services
- Published
- 6 March 2025
Tender description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years. Lot 1: As per appended Invitation to Tender
Timeline
- Completed: Award published6 March 2025Current notice
- Completed: Award date6 March 2025
About the buyer
Cairn Housing Association is a Scottish housing association based in Edinburgh. Tenders are scored on price and quality, with a 30% price and 70% quality split used for its housing management software. Cairn has run joint procurement with ANCHO, a former subsidiary whose homes have transferred into Cairn. Repairs in the Highlands have been delivered by its in-house HomeWorks service. Past tenders have covered gas servicing, windows and doors, vans and lone worker safety services.
Over the past 5 years, most of Cairn Housing Association's contract awards have been in construction work, repair and maintenance and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cairn-housing-association.gov |
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