Expired contract

Tenant Satisfaction Survey 2024

Details

Buyer: Folkestone and Hythe District Council
Supplier(s): Lake Communications LTD t/a Lake Market Research
Value: £16,755
Duration: 1 year
Published: 21 February 2024
Source: uk:procontracts

Tender description

Under the Regulator of Social Housing’s Tenant Satisfaction Measures Standard, the council is required to carry out an annual tenant satisfaction survey. We do not possess the necessary resources to conduct this in-house and we are therefore appointing an external market research company to conduct this survey on our behalf. The survey will be sent, by the supplier, by post to all tenants inviting them to respond, and the supplier will make subsequent telephone calls to tenants who have not responded to ensure that we meet the minimum response rate required by the Regulator of Social Housing. Keywords: Market Research, Survey, Questionnaire, Housing, Tenants

Timeline

Completed: Award published21 February 2024
Current notice
Completed: Award date11 March 2024
Completed: Contract expiry date10 March 2025

About the buyer

Folkestone and Hythe District Council is a local authority covering the Kent coast, procuring goods, works and services for the district. Tenders and contract notices are advertised on Find a Tender, the government's procurement platform. Invitations to quote and invitations to tender run through the Kent Business Portal, where suppliers register. Smaller purchases go through direct written quotes, while larger contracts move to open competitive tender. The council's procurement team manages formal tendering under the Procurement Act 2023. Governance for purchasing sits in Part 10 of the council's constitution.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Folkestone and Hythe District Council's contract awards have been in construction work, business services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Commercial Director	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Category Lead	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@folkestone-and-hythe-district-council.gov