Wakefield Council IT Service Management Solution
Details
- Buyer
- Wakefield Council
- Topic
- Software package and information systems
- Published
- 9 February 2024
- Submission
- 11 March 2024
- Source
- uk:bluelight
Tender description
The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council’s technology users. The Council wishes to procure a technical solution to support IT service management (The System). The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive services to all users. A phased approach to implementation will firstly enable the Council is to continue to use the new system for incident, request, and problem management. This will include a self-service approach for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The core solution must: 1. Be Cloud hosted by the Supplier; 2. Be hosted within the UK (United Kingdom) and compliant with relevant UK law; 3. Use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directory
Timeline
- Completed: Tender published9 February 2024Current notice
- Completed: Submission date11 March 2024
About the buyer
Wakefield Council is a local authority procuring goods, works and services for the district through its own commercial team. Contract opportunities are advertised through YORtender, the council's own procurement portal, free to join. Since February 2025, most procurements have run under the Procurement Act 2023, aimed at opening contracts to more suppliers. Suppliers register once on the central Find a Tender platform to bid for opportunities. Framework agreements and dynamic purchasing systems cover many of its call-off contracts, alongside direct quotations for lower-value work. A published commercial pipeline sets out anticipated procurement activity over the next 18 months.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Wakefield Council's contract awards have been in construction work, repair and maintenance and transport equipment.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wakefield-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wakefield-council.gov |
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