Awarded contract

Online Usability Tool

Details

Value
£160,000
Duration
2 years
Topic
IT services: consulting, software development, Internet and support
Published
16 December 2024

Tender description

The online usability tool will allow the CX directorate to provide a more robust testing platform for our interaction and content designs to ensure that they are meeting customer needs before being deployed into development and made live, this not only aligns SLC to the CDDO service standards but also delivers value for money as designs can be iterated and tested quickly outside of a costly development environment, whilst providing in-depth quantitative and qualitative insights for UX designers.

Timeline

  1. Completed: Award published16 December 2024
    Current notice
  2. Completed: Award date23 January 2025
  3. Next: Contract expiry date22 January 2027in 2 months

About the buyer

Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Delivery partners have joined through a technology transformation procured by competitive tender.

A forward pipeline lists upcoming opportunities ahead of the largest contracts.

Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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