Awarded contract

Contact Centre Telephony Platform

Details

Value
£548,818.19
Duration
3 years
Topic
Software package and information systems
Published
19 December 2024

Tender description

Re procurement of a contact centre telephony platform

Timeline

  1. Completed: Award published19 December 2024
    Current notice
  2. Completed: Award date21 December 2024
  3. Next: Contract expiry date20 December 2027in 15 months

About the buyer

Southampton City Council is a local authority, and buys goods, works and services under its own Contract Procedure Rules. Every opportunity valued above the council's threshold is advertised on the Supply Southampton Portal and Contracts Finder. Larger contracts that exceed the public procurement thresholds are also advertised on Find a Tender. Suppliers bidding for smaller contracts submit written quotations instead of a formal tender. Local suppliers and small and medium enterprises within the city boundary are actively encouraged to bid. Successful and unsuccessful tenderers are notified in writing, with scores and the winning supplier named.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Southampton City Council's contract awards have been in construction work, business services and IT services.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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