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Expired contract

The provision of VRR and GE Platform

Details

Buyer
The Crown Prosecution Service (CPS)
Supplier(s)
Brightwire Technology Services Limited
Value
£75,000
Duration
1 year
Topic
Software package and information systems
Published
13 December 2024
Source
uk:contracts_finder

Tender description

The Crown Prosecution Service (CPS) requires comprehensive support for their Contact Platform, which handles complaints, feedback, and Victims' Right to Review (VRR). The support provision includes: General Support and Maintenance, Reporting Procedure, Change Request Process, Invoicing and Tracking and Service Level Guidelines.

Timeline

  1. Award published13 December 2024
    Current notice
  2. Award date7 January 2025
  3. Contract expiry date6 January 2026

About the buyer

The Crown Prosecution Service (CPS) is a non-ministerial department that prosecutes criminal cases investigated by the police across England and Wales. Fourteen regional CPS Areas handle prosecutions locally, each led by a Chief Crown Prosecutor. A dedicated Commercial Team manages supplier contracts and procurement policy for the whole organisation. CPS's buying spans IT systems, digital transformation and legal support services such as court transcription and video links.

Over the past 5 years, most of CPS's contract awards have been in business services, IT services and software and information systems.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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