Expired contract

SMP Delivery Partner for Service Design

Details

Supplier(s)
KPMG LLP
Value
£2,700,000
Duration
1 year
Topic
Business and management consultancy services
Published
31 January 2024

Tender description

The Service Modernisation Programme seeks to engage a dynamic delivery partner to enable and support the ambitious and fast paced transformation of key services. DWP is moving from a product based to a needs-based service with the customer at the heart of its design, to ensure truly joined up services.

Timeline

  1. Completed: Award date29 January 2024
  2. Completed: Award published31 January 2024
    Current notice
  3. Completed: Contract expiry date28 January 2025

About the buyer

The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities.

Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.

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