Closed tender

Request for Information on a Contact / Ticket Tracking System for the Office of the Revenue Commissioners

Details

Buyer: Office of the Revenue Commissioners
Topic: Software package and information systems
Published: 31 January 2024
Submission: 1 March 2024
Source: ie:e_tenders

Tender description

The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a Contact/Ticketing System. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue would like economic operators to complete the questions contained in Appendix 1 of the attached RFI. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to a Contact/Ticketing solution. The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a Contact/Ticketing System. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue would like economic operators to complete the questions contained in Appendix 1 of the attached RFI. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to a Contact/Ticketing solution.

Timeline

Completed: Tender published31 January 2024
Current notice
Completed: Submission date1 March 2024

About the buyer

The Office of the Revenue Commissioners is the Irish tax and customs authority. Those contracts are awarded under EU Directive 2014/24/EU. Contracts below the EU threshold are awarded under the National Public Procurement Guidelines. Past notices cover print, data capture, mobile device security and file storage supplies and services.

Over the past 5 years, most of the Office of the Revenue Commissioners's contract awards have been in software and information systems, repair and maintenance and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov