An Alarm Recieving Centre (ARC)to replace existing Care Call System
Details
- Topic
- Information technology services
- Published
- 29 November 2024
- Submission
- 14 January 2025
- Source
- uk:find_a_tender
Tender description
North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience. Lot 1: North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience. Additional information: Contract duration - Initial Term 36 months with 2 x 12 month extension options (TOTAL 60 months if extns taken)
Timeline
- Completed: Tender published29 November 2024Current notice
- Completed: Submission date14 January 2025
About the buyer
North Tyneside Council delivers local services across the borough as a local authority, advertising its contract opportunities on the NEPO Portal. Suppliers register free on the portal, then register interest in a specific opportunity before submitting a questionnaire and supporting documents. A Dynamic Purchasing System lets suppliers apply at any time, with compliance checked first and mini-competitions run for individual requirements. Suppliers can opt out of individual mini-competitions without losing their place on the DPS. The Business Factory, the council's business support programme, offers workshops and one-to-one help with bids for larger contracts.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of North Tyneside Council's contract awards have been in construction materials, health and social work and construction work.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-tyneside-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-tyneside-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-tyneside-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-tyneside-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-tyneside-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-tyneside-council.gov |
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